Level III Desktop Support
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Employed by the
V-group to support a remote office in Santa Monica
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Supported Windows
and Macintosh systems both desktop and laptop computers
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Support all
desktop issues hardware and software both – client applications
include standard MS items like Outlook and Word as well as Citrix
clients, network print managers, custom applications and more.
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Managed back ups
using Symantec Back Up Exec
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Support all 1st
level Cisco IP Telephony issues
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Attended weekly
change management meetings to communicate with other remote office
35in all throughout the US
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The Santa Monica
office at the Water Garden consisted of over 50 users, 5 Windows
2003 servers, 1 Dell tape library, 2 HP 8100DNs, 1 Xerox 7400,
1Xerox WCP245 and a Xerox WCP 3545
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Supported several
executives with Blackberry devices models ranging from 7290 to 8100
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Responsibilities
also included supporting and maintaining 2 meeting rooms designed
for fully A/V presentations for up to 30 persons
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Primary contact
for off-site secure storage of digital media
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Set-up support for
vendors and maintenance of equipment